The Help Desk cannot reset passwords at this time. We are currently working to resolve the issue. Please check back at 11:00am for updates. (11/20/2009)

MyReports is currently down. UTO is working to resolve the issue. Please check back at 6:30am, Tuesday, for updates. (11/16 8:55pm)

Myreports is currently down. UTO is working to resolve the issue. Please check back at 8pm for updates. (11/16 10:00pm)

P.roblem resolved but still investigating cause of issue. All systems are functional

The problem with MyReports has been resolved, but is still being investigated. More information will be made available as it comes in.

Myreports is currently down. UTO is working to resolve the issue. Please check back at 6pm for updates. (11/16 4:00pm)

Myasu and other Peoplesoft applications are currently slow for some users. UTO is investigating. Please check back at 2:30 for updates. (11/16 12:30pm)

All vital systems are functional

Incoming mail from the Internet to ASU may be delayed at this time. The problem has been identified, we are working to resolve the delay and expect everything to be back to normal around 2pm. (11/10 11:45 am)

The class search function of myasu is currently experiencing slowness issues due to high system load.

Online Letter of Recommendation system is unavailable as well as the Graduate Change Request Form and Advising Hold Form. The issue is being investigated.

Some users are experiencing delays in receiving DARS degree audits reports, due to heavy system loads. You can continue to submit audits, but please be advised that your audit may take a little longer to process and submitting multiple audits will further delay audit processing. The issue is being investigated

The Effort Reporting system is currently unavailable. A notice will be posted when the system is available again. (11/4 1pm)

Online Letter of Recommendation system is unavailable as well as the Graduate Change Request Form and Advising Hold Form. The issue is being investigated.

Some users are experiencing delays in receiving DARS degree audits reports, due to heavy system loads. You can continue to submit audits, but please be advised that your audit may take a little longer to process and submitting multiple audits will further delay audit processing. The issue is being investigated (11/4 11:10am)

All vital systems are functional

Myasu is currently unavailable. Other peoplesoft applications are also experiencing slowness. Please check back at 6pm for updates. (11/3 5pm)

Myasu is currently unavailable. Other PeopleSoft applications are also experiencing slowness. Please check back at 5:00 pm for updates. (11/3, 4:00pm)

Myasu is currently unavailable. Other peoplesoft applications are also experiencing slowness. Please check back at 3:30pm for updates. (11/3 3:00pm)

Myasu is currently experiencing problems. Other peoplesoft applications are also experiencing slowness. Please check back at 3:00pm for updates. (11/3 2:37)

Access to myasu was restored as of 12:35pm.10/28

Pharos printing issues have been resolved as of 10:20 am 10/29

All vital systems are functional

All vital user systems are operational.

Vital user systems are running normally.

Issues with Sands ethernet have been resolved as of 1:20pm.

Some users at the West Campus in the Sands building are unable to access wired/wireless ethernet. The issue is being investigated. Please check back at 1:30pm for updates. (10/21 11:30am)

Some users on the West campus in the Sands building are unable to access wired/wireless ethernet. The issue is being investigated. Please check back at 11:30am for updates. (10/21 9:30am)

Some users at the West Campus in the Sands building are unable to access wired/wireless ethernet. The issue is being investigated. Please check back at 11:30am for updates. (10/21 9:30am)

Advantage Web Reports will be unavailable from 8-10pm due to maintenance.

The Interactive Plan of Study is temporarily unavailable, so graduate students cannot access it.

We are currently working on resolving the issue. Please check back at 7:00pm for an update. (10/15/09 5pm)

All vital systems are operational.

All Vital Systems are functional.

All vital systems are opterational.

Blackboard 9 is currently experiencing issues and will be unavailable. Please check back at 4:30 pm for updates.(10/09/2009)

Blackboard 9 is currently experiencing issues and will be unavailable. Please check back 4:30 pm for updates.(10/09/2009)

The PeopleSoft HRSA Production system will be unavailable from 12am to 1am to prepare for 45th day reporting. During this time, the following services will be impacted:

• MyASU service links to PeopleSoft.
• PeopleSoft scheduled processes will be held.

• Student Administration
-- Administrative functions for admissions, student records, and student financials.
-- Degree Audit Reporting (DARS).
-- Classroom scheduling (Ad Astra).
-- Faculty Center access to class rosters.

• Human Resources
-- Administrative functions for talent acquisition manager, payroll, employee benefits and Human Resources.
-- Employee Self Service and Manager Self Service.
-- Effort Reporting.
-- Search staff postings (ASU Jobs).

• Customer Relationship Management (CRM)
-- CRM Support for case creation

There is currently a power outage at Matthew Center, Matthew Hall, and McClintock Hall. We are currently working to resolve this issue. Please check back at 9:30AM.

At 8:30 am Power to McClintock Hall, Mathew Hall and Mathew Center went down. Please check back at 10:30 for for updates (10/7/2009)

Some ASU sites including Myasu and Blackboard are experiencing technical difficulties. We are currently investigating the issue. Please check back at 3:45pm for updates. (10/6 3:15pm)

Some ASU sites including Myasu and Blackboard are experiencing technical difficulties. We are currently investigating the issue. Please check back at 2:45pm for updates. (10/6 2:15pm)

All vital systems are functional.

Blackboard 9 Experiencing Access Issues. Some users are not able to login currently. Please check back at 6:00pm for updates regarding this.

At this time some ASU operated websites may be inaccessible.
The issue is under investigation and will be resolved shortly.

Some users are currently experiencing slowness when trying to access MyASU. Please check back here for updates periodically.

CRM: CRMAddNote@asu.edu email option to add notes/attachments to CRM cases is currently not able to add attachments. The email function is still working to add notes. As a temporary workaround, please add attachments manually in CRM. The issue is under investigation. Please check back at 7pm for updates. (9/29 4:51pm)

CRM: CRMAddNote@asu.edu email option to add notes/attachments to CRM cases is currently not able to add attachments. The email function is still working to add notes. As a temporary workaround, please add attachments manually in CRM. The issue is under investigation. Please check back at 4pm for updates. (9/29 1:55pm)

CRM: CRMAddNote@asu.edu email option to add notes/attachments to CRM cases is currently not able to add attachments. The email function is still working to add notes. As a temporary workaround, please add attachments manually in CRM. The issue is under investigation. Please check back at 12pm for updates. (9/29 9:30am)

All vital systems are operational.

ADO mainframe upgrade is running behind and is expected to be completed approx at 1pm.

As of 8:45, users in the Santan building may be experiencing network issues. The issue is currently being worked on, please check back at 11am for further updates. (9/26/09)

The CSB (Community Services) building is currently experiencing a power outage. The issue is being investigated. Please check back at 11am for updates (9/25 9am)

At 1:15 pm, issues accessing students.asu.edu had been resolved. (9/22/2009)

All vital user systems are operational.

students.asu.edu is temporarily unavailable. We are currently working to resolve the issue. Please check back at 3:00 pm for updates. (9/22/2009)

As of 1am, intermittent connection issues have been experienced with lib.asu.edu and asuevents.asu.edu. Check back at 6am for updates.

All vital user systems are operational.

Users, both on and off campus, are experiencing slow or dropped connections when attempting to reach ASU websites (MyASU, Blackboard, etc.). The problem is currently being worked on. More information should be available after 7pm.

All vital systems are functional

Since 9:00pm some users have had intermittent connectivity issues between the internal and external networks.

The issue is under investigation and more information will be posted when it is available.

Issues with accessing general.asu.edu through FTP clients have been resolved. (9/16/09)

Some users are not able to access general.asu.edu through SSH and other FTP clients at this time. We are currently working to resolve the issue. Please check back at 3:00 pm for updates. (9/16/09)

All vital user systems are functional

Some ASU sites are experiencing connectivity issues due to routing problems. UTO and Qwest Managed Services are currently investigating. Please check back at 1pm for updates. (9/14 11am)

DARS issues have been resolved as of 11am 9/14

The DARS system is currently experiencing technical difficulties for some users. UTO is aware of the issue and working to resolve it. Please check back at 11:30 for updates. (9/14 9:30am)

Windows OS patches will be applied to the Enterprise windows systems beginning at 9PM and to be completed by midnight. As a result the following systems and services may be impacted.

Applications with redundant hosts, no impact expected:
• ASURITE Domain Controllers
• ASUAD Domain Controllers
• SharePoint
• Bitkoo
• Enterprise IIS (.NET)
• Student Citrix environment

Applications without redundant hosts may be briefly unavailable during the maintenance time frame:
• ASUPRINT1
• ControlM
• Ecustom
• MailShop
• FAR
• Netcom Wireless Control System
• TACACCS authentication

Scheduled Date: Sep 11 2009 9:00pm - 11:59pm

The off-campus Student Services Center is currently experiencing a loss of network connectivity. We are currently working to resolve the issue. Please check back at 7:00pm for updates. (09/09/2009)

The off-campus Student Services Center is currently experiencing a loss of network connectivity. We are currently working to resolve the issue. Please check back at 5:00pm for updates. (09/09/2009)

Some faculty/staff are experiencing issues accessing reports.asu.edu. The issue is currently being investigated. Please check back at 11:30am for updates. (9/8 10:25am)

Control-D/Web Access will be unavailable for approximately ~2 hours to complete scheduled maintenance Sep 4 2009 9:00pm - 11:59pm

The WEBHOST90 WEBHOST80 WEBHOST50 servers will undergo system maintenance and a reboot between 9:00PM and 11:00PM 9/4 to address ongoing performance issues. The following web sites may be unavailable during the maintenance window:
- provost.asu.edu - eadvisor.asu.edu - engineering.asu.edu - clas.asu.edu - asonline.asu.edu - nursingandhealth.asu.edu - english.clas.asu.edu - wgs.asu.edu

CMS load balance issues have been resolved as of 7:15 pm (9/4)

asuevents.asu.edu issues have been resolved as of 11:30am (9/4)

All vital systems functional.

All vital user systems are operational.

All vital systems are functional

Customers in Political Sciences F-wing third floor may experience a loss of wired network access. It is not affecting the wireless network. Netcomm is aware of the problem and are currently investigating. Please check back at noon for updates. (9/2 11:25am)

As of 2:30pm issues with ASU Gmail have been resolved. We apologize for the inconvenience. (9/1)

As of 1PM, Gmail is currently inaccessible. We are aware of the issue and are working to resolve it quickly. Please check back at 3:15pm for updates (9/1/09)

As of 1PM, Gmail is currently inaccessible. We are aware of the issue and are working to resolve it quickly. Please check back at 1:45pm for updates (9/1/09)

All vital systems are functional

Certain Blackboard courses hosted off campus through Blackboard Pilot 9 may experience difficulty when being accessed. We are working to resolve the issue and apologize for any inconvenience this may have caused.

Certain Blackboard courses hosted off campus through Blackboard Pilot 9 may experience difficulty when being accessed, check back at 7:30pm for updates.

All vital systems are functional.

LDAP authorization services are experiencing issues currently. Students attempting to log on to terminals in Computing Sites or Engineering classrooms/labs may experience difficulties. We're currently working on the problem. Please check back at 4:00 pm for updates. (8/31/2009)

LDAP authentication services are experiencing issues currently. Students attempting to log on to terminals in computing sites or Engineering classrooms/labs may experience difficulties. We're currently working on the problem. Please check back at 3:00 pm for updates. (8/31/2009)

As 5:45pm Some users are unable to change their ASURITE passwords. Check back at 12am Sunday morning for more information.

As 5:45pm Some users are unable to change their ASURITE passwords. Check back at 8pm for more information.

As of 5pm, Polytech campus will be experiencing power outages for approximately the next 6 hours due to SRP repairing a down power pole. (8/28/09)

Some users at the FAB building (West Campus) are experiencing connectivity issues. Netcomm is currently investigating. Please check back at 1:30pm for updates. (8/28 11:30am)

Some users are reporting slowness with drives located on ITFS1. The issue is currently under investigation. Please check back at 10am for updates. (8/28 8:15am)

All vital systems are functional

Some users may be experiencing issues sending and receiving emails in Outlook/Exchange. We are currently working to resolve the issue. Please check back at 3:00 pm for updates. (8/27/09)

All vital user systems are operational.

As of 12:20am, some users are having intermittent issues with Exchange. We are aware of the issue and are currently working to resolve the problem. Please check back at 4:00am for updates. (8/27/09)

As of 12:00am, some users are having intermittent issues with Exchange. We are aware of the issue and are currently working to resolve the problem. Please check back at 2:30am for updates. (8/27/09)

We have finished the nightly load of the basic EPM tables. However, there are tables that are populated from more complex load processes that have not run to completion since Friday. Some of the main examples are the dimensions and facts, the admissions fact, tables that support dashboard aggregate reports for admissions (#1 report), headcount, course enrollment. Tonight we are scheduling a regular run of the load. We are hopeful that tomorrow the warehouse will be up to date. (8/24/09 6:10pm)

We are experiencing problems with the EPM data warehouse. The data loads typically scheduled for Saturday and Sunday morning’s are in an unfinished status. Recovery work is expected to be completed by Monday Afternoon on Aug. 24th

At this time Exchange accounts are reported slow loading, please check back at 4:30pm

Some ASU websites including Myasu are experiencing slowness. The issue is currently being investigated. Please check back at 12:30 for updates. (8/24 11:30)

We are experiencing problems with the EPM data warehouse. The data loads typically scheduled for Saturday and Sunday morning’s are in an unfinished status. Recovery work is expected to be completed by Monday Afternoon on Aug. 24th

Some ASU websites including Myasu are experiencing slowness. The issue is currently being investigated. Please check back at 12:30 for updates. (8/24 10:30)

We are experiencing problems with the EPM data warehouse. The data loads typically scheduled for Saturday and Sunday morning’s are in an unfinished status. Recovery work is expected to be completed by Monday Afternoon on Aug. 24th

Web authentication system issues have been resolved as of 9:10am. (8/24)

Some users are experiencing problems accessing ASU web sites that require authentication. The issue is under investigation by UTO. Please check back at 10am for updates. (8/24 9:00am)

Some users are unable to log in using ASU's web authentication. Problem is currently under investigation. Please check back at 12:00am for further updates.

We are experiencing problems with the EPM data warehouse. The data loads typically scheduled for Saturday and Sunday morning’s are in an unfinished status. Recovery work is expected to be completed by Monday Afternoon on Aug. 24th

We are experiencing problems with the EPM data warehouse. The data loads typically scheduled for Saturday and Sunday morning’s are in an unfinished status. The conditions of the tables that are refreshed nightly may be incomplete or, in some cases, the data is more than 24hrs old. Applications using data from the PSREP data base may also be impacted, as some tables/views are sourced directly from the EPM warehouse. We are working to correct the problem and are estimating sometime Sunday evening before all recovery work is completed.

We are experiencing problems with the EPM data warehouse. This morning’s scheduled data refreshes have not yet completed and the conditions of the tables refreshed nightly may be incomplete or, in some cases, the data may be more than 24hrs old. Applications using data from the PSREP data base may also be impacted, as some tables/views are sourced directly from the EPM warehouse. We are working to correct the problem and are estimating sometime Sunday morning before all recovery work is complete.

Some users may experience issues with their email specifically on EX04, please check back for updates in 1-2 hours. The email team is currently working to resolve this issue.

UTO will be moving the "uabf.asu.edu" Drupal web site from its current environment into the Enterprise Drupal production environment. The site will be unavailable during the migration. Scheduled Date: Aug 21 2009 9:00pm - 10:00pm

Planned maintenance tonight, MyAsu and HRSA will unavailable for about an hour. Check back in one hour for updates.

At 9:45 am, issues with updating CRM cases have been resolved. (8/21)

Last nights intermittent connectivity issues between the internal and external networks at ASU have been resolved. ASU UTO is working with our service provider to understand the cause of the problem. We apologize for any inconvenience this has caused. (8/21/09 5:30am)

Since 9:30pm, Users have had intermittent connectivity issues between the internal and external networks at ASU. The issue is under investigation by UTO. Please check back at 12:30AM for an update. (8/20/09 11:51pm)

All vital systems are functional

Some users at Best Hall C-wing are experiencing network connectivity issues due to a power outage. Netcomm is currently investigating. Please check back at 4pm for updates, we apologize for the inconvenience. (8/20 2:00pm)

Some users at Best Hall C-wing are experiencing network connectivity issues. Netcomm is currently investigating. Please check back at 2pm for updates, we apologize for the inconvenience. (8/20 11:45am)

http://students.asu.edu will be temporarily down for maintenance from 9:00pm-9:30pm on 8/19

Student workstation login issues in the Hayden Library issues have been resolved as of 3:05pm 8/19

Some students are unable to log in to the student workstations in the Hayden Library. UTO is investigating the issue. Please check back at 5pm for updates (8/19 3:00pm)

Some students are unable to log in to the student workstations in the Hayden Library. UTO is investigating the issue. Please check back at 3pm for updates (8/19 12:50pm)

http://students.asu.edu is currently experiencing technical issues. The problem is under investigation. Please check back at 11am for updates. (8/19 10am)

The CEM (Course Enrollment Manager) is currently experiencing issues synchronizing courses with Blackboard. We apologize for the inconvenience this has caused and are working to get CEM restored by Wednesday, August 18, 2009.

The CEM (Course Enrollment Manager) is currently experiencing issues synchronizing courses with Blackboard. We apologize for the inconvenience, and are working to remedy the situation.

ASU Blackboard: The Course Request Form is currently down for technical maintenance. It will be down until 3:30pm today.

At 10:30 am, issues with the ASU Directory and related sites were resolved. (8/17/09)

All vital systems functional.

All vital systems are functional

As of 11:00am on 8/13/09 there are still issues with some people unable to print from Pharos 8.0 Environment due to authentication errors. This issue is being worked on and there is a possibility that the problem will be resolved on 8/14/09. Thank you for your patience. (8/13/09)

As of 6pm, there are currently people unable to print from Pharos 8.0 Environment due to authentication errors. This issue is currently being investigated. (8/12/09)

The Wells Fargo Student Center is currently experiencing a power outage. The issue is being investigated.

Please check back at 12pm for updates. (8/11 9:45am)

Some users are experiencing issues with slowness connecting to the ITFS1 file shares. There are also reports of slowness with email and computer systems that are possibly related. This issue has been investigated and resolved. Any users still experiencing performance issues should reboot their system and contact the helpdesk if the issue continues.

The Wells Fargo Student Center is currently experiencing a power outage. The issue is being investigated.

Some users are experiencing issues with slowness connecting to the ITFS1 file shares. There are also reports of slowness with email and computer systems that are possibly related.

The Wells Fargo Student Center is currently experiencing a power outage. The issue is being investigated.

Please check back at 10am for updates. (7/11 8:30am)

all vital systems are functional

At 4:45 pm, issues accessing the network at the Hayden Library and neighboring buildings have been resolved. (8/7 4:55pm)

Hayden Library is experiencing log in issues, currently no one can log in to access the web. There is no eta as of now.

The Blackboard Course Enrollment Manager (CEM) will be unavailable from 2pm to 2:30pm. During the outage instructors will not be able to submit requests for Blackboard course shells. The outage is necessary to fix a problem with requesting course shells for courses that are in future terms.

Processing for the Financial Data Warehouse is running behind schedule. All Financial Data Warehouse loads are expected to complete by 10am. Please check back for updates.

All systems are operational.

ASU will be applying vendor delivered updates and ASU retrofits to accommodate ASU customization in the Production PeopleSoft HRSA environment. The PeopleSoft Production HRSA systems will be unavailable beginning Aug 1at 4AM until Noon.
During this time, the following services will be impacted:
• MyASU service links to PeopleSoft
• PeopleSoft scheduled processes will be held
• Student Administration
-- Administrative functions for admissions, student records, and student financials.
-- Degree Audit Reporting (DARS).
-- Classroom scheduling (Ad Astra).
-- Faculty Center access to class rosters.
• Human Resources
-- Administrative functions for talent acquisition manager, payroll, employee benefits and Human Resources.
-- Employee Self Service and Manager Self Service.
-- Effort Reporting.
-- Search staff postings (ASU Jobs).

Sponsored Warehouse Loads will be delayed due to production job abends. Please check back at 10am.

ASU will be applying vendor delivered updates and ASU retrofits to accommodate ASU customization in the Production PeopleSoft HRSA environment. The PeopleSoft Production HRSA systems will be unavailable beginning Aug 1at 4AM until Noon.
During this time, the following services will be impacted:
• MyASU service links to PeopleSoft
• PeopleSoft scheduled processes will be held
• Student Administration
-- Administrative functions for admissions, student records, and student financials.
-- Degree Audit Reporting (DARS).
-- Classroom scheduling (Ad Astra).
-- Faculty Center access to class rosters.
• Human Resources
-- Administrative functions for talent acquisition manager, payroll, employee benefits and Human Resources.
-- Employee Self Service and Manager Self Service.
-- Effort Reporting.
-- Search staff postings (ASU Jobs).

The Helpcenter (help.asu.edu) will be temporarily unavailable for scheduled maintenance on Jul 31 2009 8:00pm - 9:00pm

The Documentum Environment, used by Graduate College, University Student Initiatives - Residency and the Office for Research and Sponsored Project Administration, will be upgraded from version 5.3 to version 5.4 and moved into the ASURITE domain. The upgrade process will begin at 5pm Thursday evening and is estimated to be completed by 5pm Friday. During this time, the current production environment will be made unavailable to assure there are no changes to the data during the time of the upgrade.

ApplicationXtender/WebAccess (also known as WebXtender) will be unavailable from 5:30 pm on Thursday, 7/30 until 5:00 pm on Friday, 7/31 for a system upgrade. During this time, users will be unable to access and view documents through ApplicationXtender/WebAccess. Also, graduate applicants will not be able to access their admit letters from My ASU during this upgrade.

As of 04:00 AM The PeopleSoft HRSA Production system will be unavailable 4am to 6am Sunday morning to apply an Integration Broker message size change. The purpose of this value change is to address a synchronization issue between PeopleSoft and student Facebook accounts. In order for the value change to go into affect, an application server cache clear with cycle is required.
During this time, the following services will be impacted:
• MyASU service links to PeopleSoft.
• Student Administration
-- Administrative functions for admissions, student records, and student financials.
-- Degree Audit Reporting (DARS).
-- Classroom scheduling (Ad Astra).
-- Faculty Center access to class rosters.
• Human Resources
-- Administrative functions for talent acquisition manager, payroll, employee benefits and Human Resources.
-- Employee Self Service and Manager Self Service.
-- Effort Reporting.
-- Search staff postings (ASU Jobs).
• Dashboards referencing HRSA
Scheduled Date: Jul 26 2009 4:00am - 6:00am

We apologize for this inconvenience. If you continue to have problems after 7:00pm tonight, please call the ASU help desk at 480-965-6500.

As of 9am on Friday, July 24 some Peoplesoft CRM components related to CRMAddNote, CRMClose, Email Case Creation, Quick Case, and notifications are not functioning properly. There is migration of the process to fix all components at 6:00 PM tonight Friday, July 24,2009.

We apologize for this inconvenience. If you continue to have problems after 7:00pm tonight, please call the ASU help desk at 480-965-6500.

All vital systems are functional.

All vital user systems are operational.

All vital systems are functional

At 7:15am, the webservers listed below have been experiencing issues in connectivity. These issues are currently being investigated. Please check back at 11am for further updates. (7/16/09)

Utolabs.asu.edu
Clas.asu.edu
Afrotc.clas.asu.edu
Silc.asu.edu
Azclimate.asu.edu
Sjsi.clas.asu.edu

At 7:15am, there are issues accessing UTO Labs. This issue is being investigated currently to resolve the issue. Please check back for further updates at 9:00am. (07/16/09)

All vital systems are functional

All vital systems are functional

All vital systems are functional

All vital systems are functional

SSLVPN is experiencing connectivity issues for some users on and off campus. The issue is currently being investigated by UTO.Please check back at 11:30 for updates (7/1 9:30am)

ITFS1 connectivity issues have been resolved as of 9:30 am 7/1

At 8am, some users are not able to access the network through VPN from off campus locations. Please check back at 11am for updates. (7/1/2009)

The email delivery issue has been resolved as of 12:00pm. (6/29)

The exchange email system has been experiencing issues delivering email. Some users are getting "undeliverable" messages when sending to Exchange addresses. The issue is being investigated by UTO. Please check back at 2pm for updates. (6/29 12pm)

Some users are experiencing errors when sending emails to certain @asu.edu aliases. We are currently working to resolve the issue. Please check back at 12:00 pm for updates (6/29/09)

SSLVPN is currently experiencing issues allowing new connections to be established. The problem is under investigation by UTO. Please check back at 12pm for updates. (6-29 9:50)

The EPM Data Warehouse did not get fully refreshed for today. Check "read more" for the tables that did get refreshed. (10:00am 6/24/09).

These tables did get updated.

FW_ACCOUNT

FW_APPROPRIATION_TRANSACTION

FW_TRANSACTION_DETAIL_JV,

PS_ASU_DED_BAL_H,

PS_ER_USER_APPRSEQ

All vital systems are functional

Some users may be experiencing issues with HRSA, Myasu, and other PeopleSoft components. The issue is currently being investigated. Please check back at 1:30pm for updates. (6/23 1:00pm)

Some users may be experiencing issues with HRSA, Myasu, and other PeopleSoft components. The issue is currently being investigated. Please check back at 1:00 pm for updates. (6/23 12:30pm)

Some users may be experiencing issues with HRSA, Myasu, and other peoplesoft components. The issue is currently being investigated. Please check back at 2:30pm for updates. (6/23 12:30pm)

All vital systems are functional.

Several help.asu.edu articles are not properly loading images. This issue is currently being investigated. Please check back at 3:30pm for updates. (6-22 1:30pm)

The Help Center web site (help.asu.edu) will be unavailable from 9PM 6/19/2009 to 12:00AM 6/20/2009 for scheduled maintenance.

As of 7:50am, the Palo Verde Main residence hall is having network problems due to a power outage. The problem is under investigation. Please check back at 2:00pm for updated information.

As of 7:50am, the Palo Verde Main residence hall is having network problems due to a power outage. The problem is under investigation. Please check back at 10:00am for updated information. (6-19-09)

At 10:00 am, issues with accessing the QuikPAY system have been resolved. (6/18/09)

Some users are not able to access the Quickpay system. We are currently working to resolve the issue. Please check back at 11:00 am for updates. (6/18/09)

As of 4:20pm forms.asu.edu has been experiencing difficulties. It is currently routing some users to the development environment instead of the production environment. It is currently under investigation, please check back for more information. Thank you. (06/15/09)

As of 4:20pm forms.asu.edu has been experiencing difficulties. It is currently routing some users to the development environment instead of the production environment. It is currently under investigation, please check back for more information. Thank you. (06/16/09)

Some users might experience difficulties accessing the webpage abor.asu.edu, the problem is being investigated, we have no eta as of now. (06-15-09)

The helpcenter (help.asu.edu) will be unavailable due to maintenance during the following timeframe:
Jun 12 2009 6:00pm – June 13 2009 3:00am

The helpcenter (help.asu.edu) will be unavailable due to maintenance during the following timeframe:
Jun 12 2009 6:00pm – June 13 2009 3:00am

The following Systems may experience temporary service interruptions due to Windows patches being installed on Jun 12 2009 9:00pm - Jun 13 2009 12:00am:
• Campus Health (CHS)
• Recruitment Plus (RPLUS)
• Hershey
• LAMBS
• COEUS
• Corda
• Documentum
• PowerPark
• Residential Life (RMS)
• DARWIN
• STAR Budget
• ControlM
• ASURITE Domain Controllers
• ASUAD Domain Controllers
• Sharepoint
• Bitkoo
• Enterprise IIS (.NET)
• Student Citrix environment
Applications without redundant hosts – May become briefly unavailable during the maintenance time frame:
• ASUPRINT1
• ControlM
• Ecustom
• MailShop
• FAR
• Netcom Wireless Control System
• EDNA Web Service

All vital systems are functioning normally.

All vital systems are functional.

The address/phone/demographic links on the My Profile portion of My ASU are currently unavailable. We are currently working to resolve the issue. Please check back at 1:00 pm for updates. (6/11/09)

On June 11, 2009, The PeopleSoft EPM data warehouse environment will be unavailable beginning at 1:00am until ~2:00am Thursday morning. This outage is necessary in an attempt to resolve a system error that is preventing the Admissions data load from completing. As a result of this outage some of the scheduled EPM data loads completion times may be delayed until approximately 11am-12pm Thursday June 11th.

All vital systems are functional.

All vital systems are functional.

Webhost 30 is experiencing issues causing sites such as uto.asu.edu and uabf.asu.edu to time out. UTO is currently investigating. Please check back at 1:30pm for updates. (6/8 12:00pm)

Webhost 30 is experiencing issues causing sites such as uto.asu.edu and uabf.asu.edu to time out. UTO is currently investigating. Please check back at 11:30am for updates.(6/8 10:30am)

All vital systems are functional.

All vital systems are functional

All vital systems are functional

As of Tuesday evening, online credit card transactions have not been going through. UTO support is working on it at this time. Check back at 3:00pm for an update. (6/3/09 1:30pm)

As of Tuesday evening, online credit card transactions have not been going through. UTO support is working on it at this time. Check back at 12:00pm for an update. (6/3/09 10:00am)

All vital systems are functional.

All vital systems are functional.

The Notice Of Appointment system has been reactivated on Myasu. If you experience and technical difficulties accessing, please contact the HD at 480-965-6500. (6/2 3:00pm)

The Notice of Appointment System is currently down and will be restored as soon as possible. Employees wishing to view their new Notice of Appointment will be unable to until further notice. (6/1/09)

The Notice of Appointment System is currently down and will be restored as soon as possible. Employees wishing to view their new Notice of Appointment will be unable to until further notice.
The Course Enrollment Manager is currently experiencing problems populating courses for Summer 1 classes. Some users may not be able to access courses as normal. Instructors may call the Help Desk at 480-965-6500 to request for their Summer 09 class via Blackboard to be populated sooner.
Please check back at 2:30PM for updates (6/1/09).

The Course Enrollment Manager is currently experiencing problems populating courses for Summer 1 classes. Some users may not be able to access courses as normal. Instructors may call the Help Desk at 480-965-6500 to request for their Summer 09 class via Blackboard to be populated sooner. Check back at 2:00pm for more information (6/1/09).

All vital systems are functional

Course Catalog / Schedule of Classes will be unavailable from 7am to 7:30am. This is to correct a problem with out of date data displaying.

Internet connectivity in the CLRM building is currently unavailable due to unscheduled maintenance. The estimated to for completion 9:00 pm.

All other Vital User Systems are functional.

1436 ASU West Campus Electrical service shut down
Scheduled Change: ASU plans a 10 hour outage of normal building electrical power at ASUW FAB, CLCC, CLCC 110 Lecture Hall, Fletcher, UCB, Sands, FAB Annex, Welcome Center, Classroom Annex, Fine Arts Annex and KIVA buildings between 7:00am and 5:00pm. During this planned outage, ASU will perform required electrical maintenance to the main electrical services of these buildings. The Wireless and wired data networks will not be operational in FAB, CLCC, CLCC 110 Lecture Hall, Fletcher, UCB, Sands, FAB Annex, Welcome Center, Classroom Annex, Fine Arts Annex and KIVA during the electrical maintenance.
Emergency lighting will remain on in all buildings and standby power for the red 120 volt outlets in the CLCC1 building will remain on during this shut down. Las Casas power will remain on. Telephones, Blue Lights, and Campus Servers will remain operational during the electrical maintenance. Data networking in Central Plant and Las Casas will remain operational.
When electrical power is restored some network electronics may require reset or replacment. The ASUW network will be closely monitored as power is restored and the appropriate repairs performed.
Scheduled Date: May 31 2009 7:00am - 5:00pm

1416 Network - ASU Data Center Complex Intermittent Ethernet Outage
Scheduled Change: ASU plans a 5 hour outage of the Main campus ECA/ECB Data Center complex Ethernet network between 09:00 pm and 02:00 am. ASU expects the actual outage to be of shorter duration, but reserves the entire outage period for testing
Scheduled Date: May 29 2009 9:00pm - May 30 2009 3:00am

* Yellow level

1416 Network - ASU Data Center Complex Intermittent Ethernet Outage
Scheduled Change: ASU plans a 5 hour outage of the Main campus ECA/ECB Data Center complex Ethernet network between 09:00 pm and 02:00 am. ASU expects the actual outage to be of shorter duration, but reserves the entire outage period for testing
Scheduled Date: May 29 2009 9:00pm - May 30 2009 3:00am

1206 Blackboard (LMS) - Upgrade SafeAssign
Scheduled Change: The SafeAssign module in Blackboard 8 will be upgraded to the most recent patch level begining at 9pm Friday evening. . During the time this patch is being applied SafeAssign will be temporarily unavailable. Scheduled Date: May 29 2009 9:00pm - 11:59pm

1438 Emergency maintenance on IT production scheduler server (ECSX)

Implementation Report: Ecsx (IT production scheduler server) will be unavailable from 9PM to 12:00AM due to emergency maintenance. CRM# 406807. Currently having problems with the Secondary backup for Sybase after hardware maintenance; CONTROLM will be affected. Mark Fornefeld & BMC investigating…
Implemented Date: May 29 2009 9:00am - May 30 2009 12:01am

1416       Network - ASU Data Center Complex Intermittent Ethernet Outage
Scheduled Change:         ASU plans a 5 hour outage of the Main campus ECA/ECB Data Center complex Ethernet network between 09:00 pm and 02:00 am. ASU expects the actual outage to be of shorter duration, but reserves the entire outage period for testing
Scheduled Date:           May 29 2009 9:00pm - May 30 2009 3:00am

1206       Blackboard (LMS) - Upgrade SafeAssign
Scheduled Change:         The SafeAssign module in Blackboard 8 will be upgraded to the most recent patch level begining at 9pm Friday evening. . During the time this patch is being applied SafeAssign will be temporarily unavailable. Scheduled Date:           May 29 2009 9:00pm - 11:59pm

SSLVPN is experiencing intermittent outages lasting 5-10 minutes. This will effect user's ability to access most secure online resources. The problem is currently under investigation. Continue to try reconnecting after waiting a few minutes.(5-27 12:30pm)

Due to production difficulties, the Advantage system will be late coming up this morning. Please check back at 10:00am for updates. (5/27/09)

***EMERGENCY MAINTENANCE***
1422 PeopleSoft - Production Env's (HRSA, CRM, ePM)
Implementation Report:
The PeopleSoft production HRSA, CRM and ePM systems will be unavailable from 10:30pm to 12:30am to correct a database issue. The following services will be impacted during this outage:
• MyASU service links to PeopleSoft.
• Degree Audit Reporting (DARS).
• Administrative functions for admissions, student records, student financials, talent acquisition manager, payroll, employee benefits and Human Resources.
• Employee Self Service and Manager Self Service.
• Faculty Center access to class rosters.
• Effort Reporting.
• Search staff postings (ASU Jobs).
• Scheduled processes will be held.
• CRM Support for case creation/reporting.
• CRM Sales and Online Marketing.
• Dashboard reporting.
• myReports access to ePM.
Implemented Date:
May 26 2009 10:30pm - May 27 2009 12:30am

As of 16:55 Advantage Financial system access has been restored. Operations will continue to monitor the system until later this evening.

Some users are unable to access Advantage at this time. Queensland (Solve) is also unavailable. We are currently working to resolve the issue. Please check back at 5:00 pm for updates. (5/26/09)

Currently, the following web sites are unavailable:

http://arabgradforlearning.org &
http://cpy.ksu.edu.sa

We are working to resolve the issue. Please check back at 9:00PM for updated information. 05/25/2009

Advantage maintenance complete. All vital systems are functional.(9:00am 5/25)

The Advantage Financial system has been successfully re-hosted to ADOA. The Financial Warehouse data loads have been released and are expected to be completed by 7pm today (5/24). The Data Warehouse loads have also been successfully completed at 9:50pm

The PeopleSoft Production HRSA, CRM, and EPM systems will be unavailable beginning 10pm Sunday evening until 3am Monday morning May 25th for scheduled maintenance. During this time the following services will be impacted.
• Administrative functions for admissions, student records, student financials, talent acquisition manager, payroll, employee benefits and Human Resources.
• MyASU service links to PeopleSoft.
• Degree Audit Reporting (DARS).
• Effort Reporting.
• Search staff postings (ASU Jobs).
• Scheduled processes will be held.
• CRM Support for case creation/reporting.
• CRM Sales and Online Marketing.
• Dashboard reporting

The Advantage Financial system has been successfully been re-hosted to ADOA. The Financial Warehouse data loads have been released and are expected to be completed by 7pm today (5/24).

The Advantage Financial system is still in the process of being re-hosted to ADOA. At this time we are addressing a network connectivity problem with the Advantage GUI when connecting from off-campus and completing other system verification checks. The Financial Warehouse data loads have yet to be released and will remain on hold until all verification work has been completed. Please check back at 4pm for further updates.

All vital user systems are functional.

The Advantage Financial system is in the process of being re-hosted at ADOA and is expected to be unavailable until Sunday May 24th at 9am. We will provide further updates if the estimated completion time changes. We apologize for any inconvenience and thank you for your patience as we work to complete this project as quickly as possible

The following services/servers are unavailable due to scheduled system maintenance:
1298 Advantage Financial Syatem May 22 2009 6:00pm - May 24 2009 12:00pm
1325 Blackboard May 22 2009 9:00pm - May 23 2009 1:00am
1386 Help.asu.edu May 22 2009 9:00pm - 10:00pm
1393 Drupal sites on webhost10 and webhost20 May 22 2009 9:00pm - 11:59pm
1262 itfs1/vid3020 disk filers which includes the following:
• ACADDB2 (Used for Oracle class)
• IDEAL (Customer notified and approved)
• Lists
• SharePoint
• SQL admin (server used by sql DBAs for management)
• Video Farm
• Speedtest1/2
• ASUPRINT1 (print spooler for Tempe campus)
• WEBHOST30 (web hosting for direct admin / drupal sites)
Scheduled Date: May 22 2009 9:00pm - 11:00pm

The Advantage Financial System will be down for scheduled maintenance May 22 2009 6:00pm - May 24 2009 12:00pm

The Advantage Financial System will be unavailable this weekend beginning May 22 2009 6:00pm until May 26 2009 7:00am

All vital systems are functional.

On May 21, 2009, Blackboard will be unavailable beginning at 12:00am until 3:00am to install Service Pack 5. During this time, students and faculty will be unable to access online courses through myasu and will not be able to request online courses through CEM.

As of 2:45 pm, some phone lines in the Fulton Center became unavailable. We are currently working to resolve the issue. Please check back at 4:00 pm for updates. (05/20/2009)

All Vital Systems are operational. (5/20)

Wireless/Ethernet Outage
ASU plans a 3 hour rolling outage of wireless connectivity at the following Campuses: Tempe Campus (excluding Residence Halls) and West Campus between 4:00am and 7:00am. Wired ethernet will not be effected.

In addition, Best, Irish and Hayden Residential Hall's Ethernet network will be unavailable from 4:00am to 7:00am. ASU expects the actual outage to be of shorter duration but reserves the entire outage period for testing.

If you encounter network problems after the stated outage period, please call the ASU Help Desk at 480.965.6500.
Scheduled Date: May 20 2009 4:00am - 7:00am

All vital systems are functional.

All vital systems are functional.

Access to COEUS was restored at 2:55pm (5/18/09 3:00pm)

All vital user systems are operational.

COEUS is currently experiencing connectivity problems for multiple sites/users. The issue is currently being investigated. Please check back at 3:00 for updates. (5/18/09 1:00pm)

1383 Microsoft Windows – WINEDS Domain Controllers and Secured CITRIX Application server patch
Scheduled Change: UTO will be applying Windows OS patches to the WINEDS domain hosts and Secured CITRIX applications beginning at 9pm and to be concluded at midnight. The following applications may be briefly impacted during the maintenance time frame: • Campus Health (CHS) • Recruitment Plus (RPLUS) • Hershey • LAMBS • COEUS • Corda • Documentum
• PowerPark • Residential Life (RMS) • DARWIN • STAR Budget • ControlM
Scheduled Date: May 15 2009 9:00pm - May 16 2009 12:00am

1384 Microsoft Windows Monthly Patching (Enterprise systems)
Scheduled Change: UTO will be applying Windows OS patches to the Enterprise windows systems. As a result the following services will be impacted: asurite and asuad Donmain Controllers - no impact Control-M server - Control-M will be unavailable TACACCS authentication will not be available during the maintenance Netcom Wireless Control System - Netcom system management will not be available during the maintenance Enterprise IIS (.Net - no impact Sharepoint bitkoo Ecustom mailshop asuprint1 (administrative printing services) FAR Video Blackberry Student Citrix environment
Scheduled Date: May 15 2009 9:00pm - May 16 2009 12:12am

1381 Microsoft Windows - Polytechnic server patches
Scheduled Change: Change Description: UTO will be applying Windows OS patches to the following Polytechnic campus windows systems: Polytechnic server patches Maintenance will begin at 9PM and conclude no later than 12AM.
Scheduled Date: May 15 2009 9:00pm - May 16 2009 12:01am

1382 Microsoft Windows Monthly Patching (West Campus)
Scheduled Change: UTO will be applying Windows OS patches to the following West campus windows systems: West domain controller patches - No Impact West Campus printing patches – West campus office printing will not be available during this time. West Campus SMS patches - West Deskside Support will not be able to deploy software or collect workstation statistics during the maintenance. Maintenance will begin at 9PM and conclude no later than 12AM.
Scheduled Date: May 15 2009 9:00pm - May 16 2009 12:00am

1369 Advantage Financial - Preparations for move to ADOA (Rehearsal)

Scheduled Change: The Advantage Financial system will be shutdown at 6pm for about 30 minutes to capture a database backup. This is a rehearsal for the work that will be occurring next Friday, May 22nd, when the Advantage hosting is scheduled to be moved to ADOA.

Reference links:
Labs: http://utolabs.asu.edu/project/mainframe-hosting-advantage-adoa-arizona-...

May 22nd Change Entry: http://uto.asu.edu/chgmgt/blog/1298

Scheduled Date: May 15 2009 6:00pm - 6:30pm

As of 2:00 pm, uto.asu.edu has been experiencing slowness due to increased traffic. We are currently working to resolve the issue. Please check back at 4:00 pm for updates. (5/14/2009)

All vital user systems are functional.

Users on campus are currently experiencing issues connecting to sites both on and off campus. The issue has been reported and is currently under investigation.

Some users are unable to access CRM. Student and faculty services may still be accessible from myASU. The issue is currently being investigated. Please check back at 6:30 for updates (5/7 4:25pm)

Technical notes: Some users may be unable to sign into hrsa or crm directly via the oasis.asu.edu sub domains.

Some users are currently unable to access CRM and HRSA components. The issue is currently being investigated. Please check back at 6:30 for updates (5/7 4:25pm)

All vital user systems are operational.

* All vital user systems are operational.

At 5:45pm, some users are not able to access websites that use MYSQL1. Blackboard online courses can still be accessed from myasucourses.asu.edu. We are currently working to resolve the issue.
More information will be posted when it becomes availible.

The PeopleSoft Timesheet system will be updated tonight at 5pm to fix an issue. Time and Leave Reporting will be unavailable starting at 5pm, Wednesday April 29th, and is expected to last approximately 3 hours. Updates will be provided every hour.

The PeopleSoft Timesheet system will be updated tonight at 5pm to fix an issue. Time and Leave Reporting will be unavailable starting at 5pm, Wednesday April 29th, and is expected to last approximately 3 hours. Updates will be provided every hour.

ASU will have a one hour outage from 1am to 2am, Tuesday 4/28/09, in CMPRD to resolve an Integration Broker issue. Users will be unable to login and create cases during this time.

Some users are experiencing issues connecting to the SSLVPN gateways. The issue is being investigated. Please check back at 5:30pm for updates.

Some users are currently experiencing issues connecting to VPN and some ASU websites from off campus. UTO is currently investigating. Please check back at 4pm for updates

1258 Advantage Financial - Admvs Mainframe file/disk cleanup (Part 3)

Scheduled Change: The Advantage Financial system host (admvs mainframe) will be shut down for ~2 hours beginning at 9pm Friday evening in order to remove unused system related datasets and disk volumes. This outage will occur after the online usage hours for Advantage have ended and is not expected to delay the regularly scheduled night time processing from being completed by 8am Saturday morning.

Scheduled Date: Apr 24 2009 9:00pm - 11:00pm

UTO Labs site is currently experiencing technical difficulties and is not accessible. The issue is being investigated. Check back at 4:45pm for updates (4/24 2:45pm)

UTO Labs site is currently experiencing technical difficulties and is not accessible. The issue is being investigated. Chack back at 4:45pm for updates (4/24 2:45pm)

All vital systems are functional.

ASU will be performing maintenance on the IP Telephony network devices to install patches on various servers at the Downtown Phoenix Campus/Skysong /Polytechnic Campus from 4:00 a.m. until 12:00 p.m.

On April 18, 2009, The PeopleSoft Production HRSA, CRM, and EPM systems will be unavailable beginning Saturday at 2pm until Sunday morning at 8am for scheduled maintenance. During this time the following services will be impacted.
• Administrative functions for admissions, student records, student financials, talent acquisition manager, payroll, employee benefits and Human Resources.
• MyASU service links to PeopleSoft.
• Degree Audit Reporting (DARS).
• Effort Reporting.
• Search staff postings (ASU Jobs).
• Scheduled processes will be held.
• CRM Support for case creation/reporting.
• CRM Sales and Online Marketing.
• Dashboard reporting

1195 Network - Voice network maintenance at ASU Downtown Phoenix/SkySong/Poly Campuses
Scheduled Change: ASU will be performing maintenance on the IP Telephony network devices to install patches on various servers at the Downtown Phoenix Campus/Skysong /Polytechnic Campus from 4:00 a.m. until 12:00 p.m. During this time it is possible that you will see the phone display go blank and come back. You may have short periods of busy signals when calling voicemail or you could lose a call. These periods will be short and you should be able to place the call again within a minute. If you encounter network problems after the stated outage period, please call the ASU Help Desk at 480.965.6500.
Scheduled Date: Apr 18 2009 4:00am - 12:00pm

All Systems Functional

All vital systems are functional.

1071 ASUONLINE PRODUCTION - AFS CLIENT INSTALLATION
Scheduled Change: To alleviate problems with AFS connections, the new version of Open AFS needs to be installed on asuonlineprod. It has already been successfully installed on asuonlinedev and asuonlineqa. Impact: asuonline.asu.edu and dlt.asu.edu will be unavailable during the installation (1 HOUR OUTAGE).
Scheduled Date: Apr 10 2009 9:00pm - 10:00pm

1180 Advantage Financial - Admvs Mainframe file/disk cleanup
Scheduled Change: The Advantage Financial system host (admvs mainframe) will be shut down for ~2 hours beginning at 9pm Friday evening in order to remove unused system related datasets and disk volumes. This outage will occur after the online usage hours for Advantage have ended and is not expected to delay the regularly scheduled night time processing from being completed by 8am Saturday morning.
Scheduled Date: Apr 10 2009 9:00pm - 11:00pm

Some users on Exchange servers EX02 and EX05 are experiencing issues connecting to Exchange via Outlook and OWA. UTO is currently investigating the issue. Please check back at 2pm for further updates (4-1-09 11am)

Some users on exchange servers EX02 and EX05 are experiencing issues connecting to exchange via Outlook and OWA. UTO is currently investigating the issue. Please chack back at 1pm for further updates (4-1-09 11am)